Terms and Conditions Mobilty House

Privacy

Your privacy and that of each other person whose information you provide to us is important to us. Please see our Privacy Policy for details of what information we collect and how we will use and protect it.

Mobility House Partners

Mobility House has business relationships with a number of third parties and some of the goods and services available on or through this website are provided by those third parties. Each Mobility House partner has its own terms of business and privacy practices and you should check that you are satisfied with them before you agree to take any of their goods or services.

Offers, promotions, software and downloads

A discount code can only be used once. A discount code cannot be used in conjunction with any other promotions or offers. No cash alternative are available for any of our offers. Only one voucher is eligible per household. We reserve the right to not allow discount on items that has already been reduced from the Recommended Retail Price.

Vouchers are valid until the specified date, or till the 31st December of the current year (if no date is specified).

Mobility House reserves the right not to issue discounts or remove them where we have grounds to suspect the promotion has been used in contravention of our terms and conditions. Mobility House reserves the right to withdraw, amend or extend a voucher code promotion at any time.

Should you cancel or return Goods from an order where a promotional discount code has been used, no refund of this promotional code or equivalent value will be provided.

Purchasing goods and/or services

If you purchase any goods or services from Mobilityhouse.co.uk, you do so under the following terms and conditions.

Terms and Conditions for Ordering Goods and/or Services from mobilityhouse.co.uk

THESE TERMS AND CONDITIONS CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND ARE LEGALLY BINDING. YOU SHOULD PRINT AND KEEP A COPY OF THEM FOR YOUR RECORDS

Age restrictions

We only accept orders from persons aged 18 or over. By placing an order, you are confirming that you are in this age range.

Residency

We only accept orders from and despatch orders to addresses in Mainland UK, Northern Ireland, Republic of Ireland, Scottish Highlands, Scottish Isles, Isle of Man, Isle of Wight, Jersey and Guernsey.

Placing an order

It is your responsibility to check that your order is accurate before submitting it to us.

Pricing

All prices on this website are in pounds sterling. Most prices exclude VAT unless expressly stated otherwise. We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error. We verify pricing at our despatch centre. If you believe you have been charged the incorrect price, you should contact us and we will refund any overpayment.

VAT exemption

If you purchase an item for your personal use and you are chronically sick or disabled, are a registered charity or you are making the purchase on behalf of an individual who is chronically sick or disabled for their personal use, you may be entitled to purchase the item without having to pay VAT. You will be required to make a declaration to confirm that the VAT exempt status applies. It is your responsibility to give accurate information and to not make a false declaration.

Accuracy of information

We try to ensure that all information and colours are correct at the time of their publication. However, the representation of colours on your browser may differ from the actual colours of products supplied. Any typographical, clerical or other error is subject to correction without any liability on our part. Any advice or recommendation given on this website or otherwise given to you by us, or any of our employees or agents, is followed or acted upon entirely at your own risk and we are not liable for such advice or recommendation.

Concluding a binding contract

When we receive an order from you to purchase items from us, we will confirm that we have received the order by sending an email to the address provided by you in your order. Your order is an offer to purchase an item and will not be binding on us until the earlier of us sending you an email to confirm that we have dispatched that item to you or you receiving the item.

Postage and packing costs

Postage and packing costs will be added to the cost of your order and will depend on the total cost of the items you order, the size and weight of the items and, where delivery options are provided, the option you choose. The postage and packing charge you will pay will be displayed on screen before you confirm your order to us. Where multiple items are included in one order, we may despatch the items separately, in which case, you will only be charged one postage and packing charge unless we state otherwise before you confirm your order.

Pre-orders

Occasionally we may make goods or services available for pre-order. If you place a pre-order, we will take payment. If we are, for any reason, unable to supply the order to you, for example, if our supplier is unable to supply us or if the goods/services are not suitable for you, we will notify you and offer you an alternative. If the alternative is not acceptable then Mobility House will refund the full amount paid.

Payment and refunds

In providing payment card details, you confirm that you are authorised to use the card and authorise us or our payment service provider to take payment in full for the items in your order, packing, postage and delivery charges and any other charges that become due to us under these terms. Refunds, if applicable, will only be made using the payment gateway and/or to the card originally used for payment.

Non-availability/substitutes

We reserve the right to change the specification of items which are required to conform to any applicable standards or European Union requirements. We try to have sufficient stocks of goods to meet demand but occasionally, items may be out of stock or unavailable from our suppliers. All items sold through this website are subject to availability. If any of the items on your order are not available we may send a substitute of similar specification.

Delivery of orders

Items will usually be delivered within 14 working days. Where a Mobility Technician is needed to install an item, it will usually be delivered within 10 working days. Note it is your responsibility to ensure clear access for delivery and installation of these items and we will not be liable for any damage caused by inadequate access. Delivery timescales are estimates only unless you have paid for a ‘Next Day Delivery’ or other premium delivery service (where this is available). If you do not receive your order within 15 days of us confirming your order (or the next day if you have paid for a ‘Next Day Delivery’ or other premium delivery service, you should notify us and we will investigate why you have not received your delivery.

If your item is being delivered using our courier delivery service please note that items will only be delivered to the building’s main access door. It is your responsibility to ensure there is clear access for delivery of your item/s and we will not be liable for delayed deliveries due to inadequate access.

Notification of errors

You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error, you should contact us immediately.

Cancellation rights and damaged/faulty items

You have a statutory ‘cooling-off’ right, which entitles you to cancel your order within 14 working days of receipt of the goods in your order (certain exceptions apply). You also have rights in respect of items that are damaged on receipt or faulty. Details of these rights and how to exercise these rights are set out in the email we send to you to confirm your order and in our Returns Policy below.

Returns

Please refer to our Returns information page.

Liability

Our maximum liability for our failure to fulfill an order that we are legally bound to fulfill will be limited to the price paid by you for that order.

HEALTH AND SAFETY WARNING

Electrical products

Electrical products sold on this website are designed for use in the UK and, if fitted with a plug, it will be a UK plug. They may not be suitable for use in other countries and you should check with the manufacturer before using them outside the UK.

You should read the instructions that come with the packaging before using the product and observe any specific warnings given by the manufacturer.

Medical electrical products

Not all medical electrical products are suitable for all medical ailments and, occasionally, their use may interfere with any treatment you are receiving or aggravate a condition. You should check with your GP or occupational therapist before using any medical electrical product.

NOTHING IN THESE TERMS AND CONDITIONS SHALL AFFECT YOUR STATUTORY RIGHTS

Suitability of materials

We do not give any assurance that the materials provided or available to you on or through this website are suitable for your requirements or that they will be secure, error or virus free and we will have no liability in respect of those materials.

Website availability

This website is provided free of charge and we make no guarantee that it will be uninterrupted or error free. We reserve the right to modify, suspend or withdraw the whole or any part of the website or any of its content at any time without notice and without incurring any liability.

Links from this website

We may, from time to time, provide links from this website to websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.

Monitoring

We may monitor activity and content on this website and may take any action we consider appropriate if we suspect you may be in breach of these Terms and Conditions including suspending, attaching conditions to or terminating your access and/or notifying the authorities or relevant regulators of your activities.

Security

We use firewalls and secure payment technologies to protect your information . However, Internet transmissions are never completely private or secure and there is a risk, therefore, that any message or information you send to us from this website may be intercepted and potentially read by others. We will have no liability in respect of any transmissions you send to us and you do so entirely at your own risk.

Accuracy of information

We take care to ensure that all information available on our website about our business, services and any products mentioned is accurate. However, these are continually developing and, occasionally, the information may be out of date. Medical, commercial and legal practice change frequently and the content on this website, in of any newsletters and in other items offering guidance have been prepared for general interest only and are not a substitute for specific medical, legal or other professional advice and should not be read or used as such. For accurate up-to-date information you should contact us and/or your GP directly.

Disclaimer

ALTHOUGH WE TAKE CARE TO ENSURE THAT ALL MATERIAL ON THIS WEBSITE IS CORRECT AND SUITABLE FOR USE BY OUR CUSTOMERS, MISTAKES MAY, OCCASIONALLY, OCCUR AND MOBILITY HOUSE DOES NOT GIVE YOU ANY ASSURANCES THAT THE MATERIAL ON THIS WEBSITE IS ACCURATE, COMPLETE OR CURRENT OR THAT THE WEBSITE WILL BE FREE OF DEFECTS OR VIRUSES.NOTHING CONTAINED IN THE PAGES OF THIS WEBSITE SHOULD BE CONSTRUED AS MEDICAL, COMMERCIAL, LEGAL OR OTHER PROFESSIONAL ADVICE. DETAILED PROFESSIONAL ADVICE SHOULD BE OBTAINED BEFORE TAKING OR REFRAINING FROM ANY ACTION BASED ON ANY OF THE INFORMATION OR MATERIAL CONTAINED IN THIS WEBSITE OR ANY COMMUNICATIONS PROVIDED TO YOU AS A RESULT OF YOUR REGISTRATION OR USE OF THIS WEBSITE.

Liability for our mistakes

WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE (IN CONTRACT, NEGLIGENCE OR OTHERWISE) WHERE:
  • THERE IS NO BREACH OF A LEGAL DUTY OF CARE OWED TO YOU BY US;
  • THE LOSS OR DAMAGE IS NOT A REASONABLY FORESEEABLE RESULT OF ANY SUCH BREACH; OR
  • ANY LOSS OR DAMAGE OR INCREASE IN LOSS OR DAMAGE RESULTS FROM A BREACH BY YOU OF THESE TERMS AND CONDITIONS.
  • NOTHING IN THESE TERMS AND CONDITIONS EXCLUDES OR LIMITS OUR LIABILITY FOR FRAUDULENT MISREPRESENTATION OR FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE.
  • NOTHING IN THESE TERMS AND CONDITIONS SHALL AFFECT YOUR STATUTORY RIGHTS

Third party rights

Nothing in these Terms and Conditions is intended to nor shall it confer a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these Terms and Conditions has no rights to enforce them.

Waiver

No delay or decision not to enforce rights under these terms and conditions will constitute a waiver of the right to do so and will not affect rights in relation to any subsequent breach.

Governing law

These Terms and Conditions are subject to the laws of England and Wales and each of us hereby submits to the non-exclusive jurisdiction of the English and Welsh courts.

WE RESERVE THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME. THE NEW VERSION WILL BE POSTED ON THIS WEBSITE AND WILL TAKE EFFECT IMMEDIATELY UPON POSTING.

IF YOU USE THIS WEBSITE AFTER THE NEW TERMS AND CONDITIONS HAVE COME INTO EFFECT, YOU WILL BE INDICATING YOUR AGREEMENT TO BE BOUND BY THE NEW TERMS AND CONDITIONS.

Here at Mobility House, we provide an extensive range of mobility aids – including mobility scooters, folding mobility scooters, rise and recline chairs, wheelchairs, and stairlifts – to our valued customers in Doncaster, Pontefract, Scunthorpe, York, and beyond. For all your mobility scooter needs and more, call Mobility House today.
Mobility House Ltd, 82 Boothferry Rd, Goole DN14 6AA is an appointed representative of Mark Bates Limited t/a Premier Care of Premier House, Londonthorpe Road, Grantham, Lincs, NG31 9SN, which is authorised and regulated by the Financial Conduct Authority. Register number: 308390.

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Mobility House Ltd, 82 Boothferry Rd, Goole DN14 6AA is an appointed representative of Mark Bates Limited t/a Premier Care of Premier House, Londonthorpe Road, Grantham, Lincs, NG31 9SN, which is authorised and regulated by the Financial Conduct Authority. Register number: 308390.
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